8-11am & 3-6pm
Saturday & Sunday:
9-11am & 3-5pm
Extended hours for DAYCARE ONLY
7-11am & 3-7pm
Connect with us!
PASSAGE EAST KENNELS
499 Danbury Rd Wilton CT 06897
F: (203) 834-0502
Frequently Asked Questions
P: (203)762-7998 F: (203) 834-0502
"Compassionate care for all breeds since 1976"
Q: What are drop-off and pick-up times?
A: We are open 7 days a week. Drop off/pick-up times are as follows:
For Boarding Clients:
Monday - Friday, 8-11AM & 3-6PM
Saturday & Sunday, 9-11AM & 3-5PM
For Daycare Clients:
Monday & Friday, 8-11AM drop off & 3-6PM pick up
Tuesday- Thursday, 7-11AM drop off & 3-7PM pick up **beginning 3/15/16
Saturday & Sunday, 9-11AM & 3-5PM
For Grooming Clients:
7 Days a Week 9-10AM for drop off
You will receive a call when your dog is ready for pick up.
Specific pick up times may be arranged with the groomer in advance.
We are closed from 11AM-3PM daily. If you need to pick your dog up during our off hours you must make prior arrangements so that our staff can make themselves available to check you in or out. Also, you may be charged an additional fee.
Q: What personal belongings may I bring for my dog?
A: Clients may opt to bring along their own food, bedding, treats and toys if they wish. Please do not bring valuable or sentimental items as we cannot guarantee that you will get everything back. Clients DO NOT need to bring their own bowls or kennels/crates.
Q: What vaccinations are required for my dog to stay at Passage East?
A: All dogs MUST be vaccinated for Rabies, Canine Distemper/Parvovirus, and Bordatella(kennel cough). The Canine Influenza Vaccine is strongly recommended. If your pet is due for any vaccination please allow for 3-5 days prior to boarding to receive the necessary shots. For grooming we require only Rabies and Distemper/Parvovirus but kennel cough is still recommended.
Q: What is the minimum age for boarding and daycare?
A: The very minimum age is four months. More important than age is that the dog is fully vaccinated with our required vaccines. There is no minimum age requirement for grooming, however, we do recommend that the dog is at least 12 weeks of age.
Q: Is my pet required to be spayed or neutered?
A: No, dogs are not required to be fixed but it is highly recommended. If your pet is intact there will be an additional charge of $10.00/night for boarding for dogs over 8 months. For our daycare service there is an additional charge of $5.00/day. We do our very best to integrate unaltered dogs into our playgroups, but this is not always possible. If your dog is not able to participate in our playgroups they will receive one-on-one playtime with a staff member daily. The extra fee is required whether or not an unaltered dog does playtime.
Q: Can I come and tour the facility prior to boarding?
A: Yes, clients may tour our facility Monday through Saturday by appointment only. We do not allow tours on Sundays as we are extremely busy and cannot guarantee that staff will be available. Tours are NOT permitted upon drop-off or pick-up of your pet.
Q: I have a small dog and I'm concerned about them getting stepped on or knocked over by a larger dog during playtime. How will you prevent this from happening?
A: Our playgroups are separated by temperament rather than size. Most of our small dogs play in our quiet/calm group. Any large dogs in this group tend to be on the older side or just prefer to keep to themselves. We do have some small dogs that prefer to play with our larger dogs and our staff keeps a close eye on them to be sure they are not overwhelmed or putting themselves into a situation that may cause them harm.
Q: Are there any extra charges for playtime or dispensing of medication or special diets?
A: NO, there are no extra charges for playtime, medications, or special diets. Our boarding and daycare rates are all-inclusive. You may add on an extra specialty services.
Q: I own a senior pet. Are there any age restrictions for boarding senior dogs?
A: There are no age restrictions on senior pets. We do request that your dog be able to get up and down and walk around with little assistance. Please keep in mind that boarding a dog can be stressful and all dogs handle the experience differently. A senior pet that has never experience a boarding facility before may have a harder time adjusting. If you are unsure if your senior dog will enjoy a stay with us, please give us a call to discuss your dogs needs. If we have any doubt that our facility maybe a good fit for your dogs needs we will require that you bring the dog down for a free day of daycare to be evaluated. Be sure to mention if your dog has any medical conditions and needs medication when making the boarding reservation.
Q: What if my dog does not like other dogs?
A: If your dog is aggressive toward other dogs they will not be allowed to participate in group playtime. However you are still welcome to board him/her as our facility can accommodate all types of dogs. Individual playtime with a staff member will be offered daily at no charge in lieu of group play time.
Q: What if I am unsure of how my dog will do with other dogs?
A: If you have not had a chance to socialize your dog or your dog normally doesn't do well with other dogs around you do not immediately count them out from playgroup. Our kennel manager has ample experience integrating dogs safely into our packs that the owners initially never thought possible. We understand some dogs will never get along well with others or sometimes a pack setting is just too much stimulation but the more sociliaztion they can get here the more positive experience they will have.
Q: I own more than one dog. Can I board all of them together?
A: YES! Our facility is equipped to board multiple dogs together from the same family. Please be kind to mention if your dogs need to be separated for feeding. There is a $3 discount for each additional family dog.
Q: Can I get my dog bathed/groomed while staying at the kennel?
A: YES! We offer full service grooming 7 days a week. Please schedule a grooming appointment when making your boarding reservation. If your pet is being grooming while staying with us, please plan on picking him/her up during our afternoon hours on the scheduled departure day.
Q: Do you offer discounts for long term boarding?
A: Yes, any stay lasting three weeks (21 days) or more is eligible for a discount. Please call our office for details.